Frequently Asked Questions
iSpecimen is a leader in specimen procurement, connecting our clients to a global provider network. Leveraging our iSpecimen Marketplace®, researchers can obtain the specimens they need quickly, efficiently, and compliantly. Want to discover more about iSpecimen and our capabilities? Here we answer several frequently asked questions.
Ordering
Login to iSpecimen Marketplace and track your order status from your Order Management dashboard.
You have fourteen (14) days from receipt of Specimens to inspect the Specimens to ensure compliance with the specifications set forth in the applicable Purchase Document. Should any Specimens be Rejected Specimens, promptly notify iSpecimen by sending an e-mail message to the following e-mail address: [email protected] and specify whether you choose to receive replacement Specimens or receive invoice credit. View full terms here. https://pages.ispecimen.com/Purchase-Terms_Purchase-Terms-2022.html
Please email [email protected] with your request.
Please email [email protected] with your request.
View terms for order changes, pauses and cancellations here.
https://pages.ispecimen.com/Purchase-Terms_Purchase-Terms-2022.html